Agent handled a billing dispute effectively. Customer was initially frustrated about an incorrect charge but the agent resolved it by processing a refund. Closing could be stronger — agent ended the call without confirming customer satisfaction.
How it works
From call recording to full audit in 60 seconds
No setup needed. No integrations required. Just upload and get results.
01
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Upload recordings
Upload MP3 or WAV files directly from your call center software. Batch upload hundreds of calls at once.
02
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AI analyzes everything
Our AI transcribes the call, separates agent and customer voices, detects language automatically — Hindi, Hinglish, English.
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Get actionable reports
Every call gets a full quality score, compliance flags, customer sentiment tracking, and specific coaching suggestions.